[Oct 24] The Carbon Footprint of The Internet - Analysing the Carbon Emissions of the World's Most Visited Sites

Charles Howes • January 1, 2024

Quick internet carbon emission stats:


The Internet as a percentage of global greenhouse gas emissions: 3.7%

Average internet emissions by person: 414 kgs of carbon dioxide per year per user

Total kgs of greenhouse gas emissions globally: 1.7 billion tonnes


Source: Climate Impact Partners, 2024


Gary Cook said, "The internet is the single biggest thing we're going to build as a species." in The Environmental Toll of a Netflix Binge. Additionally, nearly 70% of the planet’s population—about 5 billion people—access the internet daily, powering countless digital interactions and driving an ever-growing demand for electricity.


In a recent study focusing on the 500+ biggest global websites, we examined their carbon emissions per user. We collected data on the websites’ yearly views and ran these  through a carbon calculator to provide  us the exact carbon emissions these websites emit.

Our analysis reveals the significant impact that our online activities have on the environment and highlights areas for improvement among leading companies.


Understanding Emissions Per User


Emissions per user refer to the amount of carbon dioxide (CO2) generated by a website each time a user visits. This metric considers the energy consumed by data centres, networks, and end-user devices. It doesn’t include embodied emissions, such as the production of computer chips. A high emissions per user rate indicates a significant environmental impact, while a low rate suggests a more sustainable operation.


Top 3 Websites with Highest Emissions Per User


We have uncovered that certain websites are major contributors to carbon emissions. Based on the data, the top three websites (based on their actual page views) which emit the amount of emissions that trees do are: 


  1. Pinterest (pinterest.com) - equivalent to the amount of energy 2,589,406 trees absorb…
  2. Docomo (docomo.ne.jp) - equivalent to 2,861,352 trees
  3. Office.com (office.com) - equivalent to 2,4249,11 trees

Companies Not Using Sustainable Energy


The transition to sustainable energy is crucial for reducing carbon emissions. Our analysis showed that several websites from the top 50 list do not use sustainable energy sources.

These include:


  1. Yahoo (yahoo.com)
  2. Bing (bing.com)
  3. Reddit (reddit.com)
  4. Twitter/X (Twitter.com)


This means the energy these companies use to power their servers and data centres is still coming from sources that produce a lot of pollution. As a result, their operations contribute significantly to carbon emissions, which harmfully impact the environment. Transitioning to sustainable energy sources would greatly reduce their carbon footprints and help combat climate change.


But how are well-known worldwide websites doing?


  1. As a leading video streaming platform, YouTube’s high emissions per user are concerning. The energy-intensive nature of streaming services highlights the need for significant improvements in energy efficiency and a shift towards renewable energy sources.

    Based on yearly pageviews alone, you’d need to boil
    413 billion cups of tea to equal the amount of emissions YouTube emits.

  2. Netflix has a significant carbon footprint due to streaming high-definition content, requiring further efforts to reduce emissions despite renewable energy investments.

    174,976
    trees absorb the same amount of energy as Netflix users

  3. Facebook has achieved commendable progress in renewable energy adoption, but there is still room for improvement, primarily due to the high popularity and number of visitors to their website.

    1,942,696,201 is the cup of tea equivalent
    here, so considerably less than Youtube.

Website Data Table
Website Domain Popularity Ranking Type Country Carbon Rating Emissions per User (kg CO2) Sustainable Energy
Google Search google.com 1 Search engine United States A 0.17 Yes
YouTube youtube.com 2 Video-sharing platform United States E 0.79 Yes
Facebook facebook.com 3 Social network United States A+ 0.07 Yes
Instagram instagram.com 4 Social network United States D 0.57 Yes
Twitter twitter.com 5 Social network United States C 0.44 No
Baidu baidu.com 6 Search engine China B 0.22 No
Wikipedia wikipedia.org 7 Reference work United States A+ 0.02 No
Yahoo! yahoo.com 8 Web portal United States F 0.93 No
Yandex Search yandex.ru 9 Search engine Russia A+ 0.07 No
WhatsApp whatsapp.com 10 Instant messaging United States D 0.54 Yes
XVideos xvideos.com 11 Pornography France C 0.46 No
TikTok tiktok.com 12 Social network China F 0.92 Yes
Amazon amazon.com 13 E-commerce United States F 1.01 Yes
Reddit reddit.com 14 Social network United States E 0.73 No
Pornhub pornhub.com 15 Pornography Canada D 0.5 No
Yahoo! Japan yahoo.co.jp 16 Web portal Japan B 0.31 No
Docomo docomo.ne.jp 17 Consumer electronics Japan F 2.94 No
Microsoft Outlook live.com 18 Email client United States B 0.23 Yes
XNXX xnxx.com 19 Pornography France B 0.3 No
LinkedIn linkedin.com 20 Social network United States A 0.13 Yes
OpenAI openai.com 21 Artificial intelligence United States C 0.47 Yes
Netflix netflix.com 22 Streaming service United States B 0.2 Yes
Microsoft 365 office.com 23 Productivity software United States F 2.67 Yes
Microsoft Bing bing.com 24 Search engine United States B 0.33 Yes
Zen News dzen.ru 25 News aggregator Russia F 1.13 No
Microsoft Online microsoftonline.com 26 Developer software United States Offline Offline Offline
xxx xxx.com 27 xxx Cyprus F 1.27 Yes
Naver naver.com 28 Web portal South Korea F 1.25 No
Pinterest pinterest.com 29 Social network United States F 3.81 No
VK vk.com 30 Social network Russia D 0.57 No
Bilibili bilibili.com 31 Video-sharing platform China D 0.55 No
Max max.com 32 Streaming service United States E 0.75 Yes
Samsung Electronics samsung.com 33 Consumer electronics South Korea D 0.53 No
Mail.ru mail.ru 34 Email client Russia F 4 No
Discord discord.com 35 Instant messaging United States E 0.7 Yes
Microsoft microsoft.com 36 Technology United States B 0.23 Yes
Turbo Pages turbopages.org 37 Developer software Russia A+ 0.05 No
Twitch twitch.tv 38 Social network United States F 1.37 No
xxx.desi xxx.desi 39 xxx Germany F 1.06 Yes
The Weather Channel weather.com 40 Weather forecasting United States A+ 0.04 Yes
Quora quora.com 41 Social network United States C 0.47 Yes
Telegram t.me 42 Instant messaging Russia D 0.53 No
DuckDuckGo duckduckgo.com 43 Search engine United States D 0.63 Yes
SharePoint sharepoint.com 44 Productivity software United States F 0.86 Yes
Zoom zoom.us 45 Videoconferencing platform United States F 2.03 No
Stripchat stripchat.com 46 Adult Cyprus E 0.88 Yes
eBay ebay.com 47 E-commerce United States E 0.66 Yes
Globo.com globo.com 48 Web portal Brazil F 1.52 Yes
QQ qq.com 49 Web portal China A 0.1 Yes
Fandom fandom.com 50 Reference work United States F 1.06 Yes

Making Sense of the Numbers: Emissions Per User

Understanding the Impact


To illustrate the impact of emissions per user, let’s break down what it means in more relatable terms. Suppose you go on one website per year, the energy needed to ‘fund’ that visit, combined with the millions of other visitors, make it astronomical. This changes for each website - the more sustainable the practice, the lower the emissions.


This comparison highlights the significant environmental cost of seemingly mundane online activities. While planting trees is a helpful way to offset emissions, the ultimate solution lies in reducing the carbon footprint of digital services through sustainable practices and renewable energy. 

Website Trees Data Table

Website Trees Data Table

Website URL Trees per 10k Actual Trees Tea Cups
docomo.ne.jp 5 13,866,577 41,336,677,530
pinterest.com 16 2,861,352 8,529,773,146
vk.com 21 2,589,406 7,719,093,872
youtube.com 4 2,427,727 7,237,125,981
instagram.com 15 2,424,911 7,228,731,881
office.com 6 1,718,693 5,123,473,565
yahoo.com 5 1,578,928 4,706,831,226
yandex.ru 3 1,452,799 4,330,835,292
twitter.com 5 1,252,082 3,732,490,850
amazon.com 3 1,149,687 3,427,249,687

What’s the Harm of Scrolling on Socials?


Scrolling through social media might seem like a harmless way to pass the time, but it has a surprisingly significant impact on the environment. Every time you refresh your feed, watch a video, or like a post, data is transmitted through servers that consume a large amount of energy.


For instance, platforms like YouTube and Twitter are particularly energy-intensive. YouTube alone requires the energy equivalent of boiling 413 billion cups of tea annually to support its massive user base and data demands. 


Similarly, Twitter needs 5 trees per 10,000 page views to offset its carbon footprint, highlighting the substantial emissions generated by the platform's operations.


The combined emissions from these popular social media platforms contribute significantly to global carbon output. Instagram, another widely used platform, needs 15 trees per 10,000 page views to neutralise its carbon emissions. Even LinkedIn, essential for professional networking, requires 3 trees per 10,000 page views.


When you analyse the total combined emissions from YouTube, Twitter, Instagram, and LinkedIn, the environmental impact becomes staggering. The energy required to support these platforms' data processing and transmission is equivalent to planting nearly 30 million trees yearly. This level of energy consumption and carbon emission is not just a minor issue—it's a wake-up call


Our daily scrolls and clicks contribute to a massive carbon footprint rivalling the emissions of entire industries. Tech giants and users must recognise this impact and take urgent steps to adopt more sustainable digital practices.


Charles Howes, CEO of Klatch


"Social media platforms play a pivotal role in our daily lives, connecting billions globally. However, with great power comes great responsibility. The data shows that the environmental impact of these platforms is substantial.

At Klatch, we believe every social media company must invest in sustainable practices, enhance energy efficiency, and support global reforestation efforts.

The future of our planet depends on our actions today. By reducing their carbon footprints, social media platforms can create a more sustainable and eco-friendly digital landscape."


The High Environmental Cost: A Nasdaq Comparison


The environmental impact of social media and digital platforms is increasingly being scrutinised, and some of the most popular Nasdaq-listed companies are among the highest contributors to carbon emissions. Leading the list is Instagram, which requires a whopping 15 trees per 10,000 page views to offset its carbon footprint. 


This high figure reflects Instagram’s vast user base and the intensive data processing required to deliver its visually rich content. Office.com and TikTok follow closely, both necessitating 6 trees per 10,000 page views. 


These platforms, widely used for business productivity and entertainment, respectively, highlight the broad spectrum of digital services contributing to significant environmental costs.


Completing the top five are Reddit and Dzen.ru, each requiring 7 trees per 10,000 page views. Reddit’s extensive network of user-generated content and Dzen.ru’s vast multimedia offerings contribute to their substantial carbon footprints. 

Company Data Table

Company Ticker Website Carbon Rating Emissions Per User (kg CO2) Sustainable Energy?
Adobe Inc. ADBE https://www.adobe.com/ A 0.18 Yes
ADP ADP https://www.adp.com/ B 0.48 Yes
Advanced Micro Devices Inc. AMD https://www.amd.com/
Airbnb ABNB https://www.airbnb.com/ E 0.74 Yes
Alphabet Inc. (Class A) GOOGL https://abc.xyz/ A 0.12 Yes
Alphabet Inc. (Class C) GOOG https://abc.xyz/ A 0.12 Yes
Amazon AMZN https://www.amazon.com/ F 1.01 Yes
American Electric Power AEP http://aep.com/ F 0.93 No
Amgen AMGN https://www.amgen.com/ C 0.45 No
Analog Devices ADI https://www.analog.com/en/index.html E 0.68 Yes
Ansys ANSS https://www.ansys.com/ D 0.52 Yes
Apple Inc. AAPL https://www.apple.com/ F 2.14 No
Applied Materials AMAT https://www.appliedmaterials.com/ C 0.37 Yes
ASML Holding ASML https://www.asml.com/en C 0.4 Yes
AstraZeneca AZN https://www.astrazeneca.com/ C 0.37 No
Atlassian TEAM https://www.atlassian.com/ F 2.04 No
Autodesk ADSK https://www.autodesk.com/ F 0.95 Yes
Baker Hughes BKR https://www.bakerhughes.com/ C 0.47 No
Biogen BIIB https://www.biogen.com/ D 0.59 Yes
Booking Holdings BKNG https://www.bookingholdings.com/ B 0.29 Yes
Broadcom Inc. AVGO https://www.broadcom.com/ D 0.64 Yes
Cadence Design Systems CDNS https://www.cadence.com/ F 1.39 Yes
CDW Corporation CDW https://www.cdw.com/ E 0.73 Yes
Charter Communications CHTR https://corporate.charter.com/ E 0.7 No
Cintas CTAS https://www.cintas.com/ F 1.01 Yes
Cisco CSCO https://www.cisco.com/ D 0.56 Yes
Coca-Cola Europacific Partners CCEP https://www.cocacolaep.com/ F 1.05 Yes
Cognizant CTSH https://www.cognizant.com/ F 1 Yes
Comcast CMCSA https://corporate.comcast.com/ F 7.69 Yes
Constellation Energy CEG https://www.constellationenergy.com/ B 0.31 Yes
Copart CPRT https://www.copart.com/ E 0.7 No
CoStar Group CSGP https://www.costargroup.com/ E 0.69 Yes
Costco COST https://www.costco.com/ F 2.97 Yes
CrowdStrike CRWD https://www.crowdstrike.com/ F 8.57 Yes
CSX Corporation CSX https://www.csx.com/ F 1.42 No
Datadog DDOG https://www.datadoghq.com/ E 0.83 No
DexCom DXCM https://www.dexcom.com/ D 0.5 Yes
Diamondback Energy FANG https://www.diamondbackenergy.com/ F 1.97 No
Dollar Tree DLTR https://www.dollartree.com/ F 1.87 Yes
DoorDash DASH https://www.doordash.com/ F 1.47 Yes
Electronic Arts EA https://www.ea.com/ F 0.99 Yes
Exelon EXC https://www.exeloncorp.com/ F 0.92 Yes
Fastenal FAST https://www.fastenal.com/ C 0.45 Yes
Fortinet FTNT https://www.fortinet.com/ E 0.68 Yes
GE HealthCare GEHC https://www.gehealthcare.com/ C 0.48 Yes
Gilead Sciences GILD https://www.gilead.com/ F 1.3 Yes
GlobalFoundries GFS https://gf.com/ E 0.66 No
Honeywell HON https://www.honeywell.com/ E 0.66 Yes
Idexx Laboratories IDXX https://www.idexx.com/en/ F 1.25 No
Illumina, Inc. ILMN https://www.illumina.com/ F 3.61 Yes
Intel INTC https://www.intel.com/ D 0.53 Yes
Intuit INTU https://www.intuit.com/ D 0.61 Yes
Intuitive Surgical ISRG https://www.intuitive.com/en-us F 0.88 No
Keurig Dr Pepper KDP https://www.keurigdrpepper.com/ F 1.32 Yes
KLA Corporation KLAC https://www.kla.com/ E 0.76 Yes
Kraft Heinz KHC https://www.kraftheinzcompany.com/ C 0.47 Yes
Lam Research LRCX https://www.lamresearch.com/ F 2.59 Yes
Linde plc LIN https://www.linde.com/ F 0.97 Yes
Lululemon LULU https://shop.lululemon.com/ F 1.04 Yes
Marriott International MAR https://www.marriott.com/ F 1.11 Yes
Marvell Technology MRVL https://www.marvell.com/ F 2.51 Yes
MercadoLibre MELI https://mercadolibre.com/ A+ 0.03 No
Meta Platforms META https://about.meta.com/ F 2.09 Yes
Microchip Technology MCHP https://www.microchip.com/ E 0.75 Yes
Micron Technology MU https://www.micron.com/ F 2.42 Yes
Microsoft MSFT https://www.microsoft.com/ B 0.23 Yes
Moderna MRNA https://www.modernatx.com/ F 0.93 No
Mondelēz International MDLZ https://www.mondelezinternational.com/ F 1.18 Yes
MongoDB Inc. MDB https://www.mongodb.com/
Monster Beverage MNST https://www.monsterbevcorp.com/ A 0.11 Yes
Netflix NFLX https://ir.netflix.net/ B 0.3 Yes
Nvidia NVDA https://www.nvidia.com/ C 0.44 Yes
NXP NXPI https://www.nxp.com/ E 0.74 No
O'Reilly Automotive ORLY https://www.oreillyauto.com/ F 1.16 Yes
Old Dominion Freight Line ODFL https://www.odfl.com/ F 1.24 Yes
Onsemi ON https://www.onsemi.com/ E 0.79 Yes
Paccar PCAR https://paccar.com/ E 0.75 No
Palo Alto Networks PANW https://www.paloaltonetworks.com/ B 0.22 Yes
Paychex PAYX https://www.paychex.com/ F 1.17 No
PayPal PYPL https://www.paypal.com/ E 0.75 No
PDD Holdings PDD https://www.pinduoduo.com/ F 1.43 No
PepsiCo PEP https://www.pepsico.com/ F 2.78 No
Qualcomm QCOM https://www.qualcomm.com/ E 0.8 Yes
Regeneron REGN https://www.regeneron.com/ F 2.36 Yes
Roper Technologies ROP https://www.ropertech.com/ E 0.76 Yes
Ross Stores ROST https://www.rossstores.com/ D 0.51 No
Sirius XM SIRI https://www.siriusxm.com/ F 1.51 Yes
Starbucks SBUX https://www.starbucks.com/ C 0.39 Yes
Synopsys SNPS https://www.synopsys.com/ D 0.61 No
T-Mobile US TMUS https://www.t-mobile.com/ C 0.39 No
Take-Two Interactive TTWO https://www.take2games.com/ C 0.45 Yes
Tesla, Inc. TSLA https://www.tesla.com/ F 4.68 No
Texas Instruments TXN https://www.ti.com/ C 0.38 No
The Trade Desk TTD https://www.thetradedesk.com/ E 0.82 Yes
Verisk VRSK https://www.verisk.com/ D 0.51 No
Vertex Pharmaceuticals VRTX https://www.vrtx.com/ F 1.65 No
Walgreens Boots Alliance WBA https://www.walgreensbootsalliance.com/ D 0.6 Yes
Warner Bros. Discovery WBD https://wbd.com/ F 11.22 Yes
Workday, Inc. WDAY https://www.workday.com/ F 0.92 No
Xcel Energy XEL https://my.xcelenergy.com/ E 0.71 Yes
Zscaler ZS https://www.zscaler.com/ B 0.34 Yes
```

Our Daily Business Tools


The digital tools and platforms we use extensively in business are essential for daily operations, but they also come with significant environmental costs. We’ve highlighted 5 of the key players based on the overall list.


  1. Zoom.us - 8 trees per 10k page views
  2. Office.com - 6 trees per 10k page views
  3. Live.com - 5 trees per 10k page views
  4. LinkedIn.com - 3 trees per 10k page views
  5. Microsoft.com - 3 trees per 10k page views


Zoom - A High Environmental Cost for Connectivity


Zoom tops the list with a requirement of 8 trees per 10,000 page views. The platform's widespread use for video conferencing and remote meetings, especially since the onset of the COVID-19 pandemic, has dramatically increased its data transmission needs. This has, in turn, escalated its carbon footprint, highlighting the significant environmental impact of maintaining global connectivity in the business world.


Office - Productivity with Environmental Considerations


Microsoft Office is integral to business productivity with tools like Word, Excel, and PowerPoint, and needs 6 trees per 10,000 page views. The extensive use of these tools in daily business operations contributes to significant data processing and storage requirements, leading to a considerable environmental impact.


Live.com - Essential Communications


Live.com, a crucial platform for email and online services, requires 5 trees per 10,000 page views. Its continuous data processing demands underscore the impact of maintaining essential business communication tools. As a primary service for many enterprises, reducing Live’s carbon footprint is vital for sustainable business operations.


LinkedIn.com - Networking with a Conscience


LinkedIn, essential for professional networking, job searching, and business-related content sharing, requires 3 trees per 10,000 page views. As a platform used daily by professionals worldwide, LinkedIn's carbon footprint highlights the need for sustainable practices in digital networking. 


Microsoft: Powering Business with Sustainability 



Microsoft.com completes the top five, needing 3 trees per 10,000 page views. As a foundational platform for various business tools and services, Microsoft’s commitment to sustainability is crucial. The company's efforts to become carbon-negative by 2030 are steps in the right direction, but the current figures highlight the ongoing need for improvement.


Conclusion


The environmental impact of our digital world is profound and far-reaching. The data highlights the significant carbon emissions generated by some of the most popular platforms.

Whether it’s social media giants like Instagram and Facebook, essential business tools like Office and Zoom, or major e-commerce sites like Amazon and eBay, the carbon footprint of these digital services is substantial. It underscores the urgent need for these companies to adopt more sustainable practices and improve their energy efficiency.

The transition to renewable energy is not just a choice but a necessity. Companies that have yet to embrace sustainable energy sources. 

As we continue to rely on digital platforms for work, entertainment, and communication, it's crucial that consumers and businesses alike, also advocate and support sustainable practices. By making conscious choices and supporting companies that prioritise the environment, we can collectively make a significant impact.


Matt Tutt, a digital marketing consultant who focuses on sustainable businesses said:

It's great that many people are taking note of the environmental impact of websites and the internet as a whole. We've probably all heard how the internet itself, if a country, would be the 4th largest emitter of CO2 in the world. Or how streaming an hour of content on 
Netflix emits approximately 55g CO2.

I think it's important for us to be aware of these "hidden costs" of having constant access to the internet, and for those who own a website it's a great place to start. We should be aware of how "dirty" our websites are, in terms of the type of energy used to power our web hosts (are they powered by renewables or not?), the resources needed to load the website on users devices, and the estimated carbon emissions generated from each visitor.

Huge carbon emission savings are there to be made by the brands out there that truly care about the environmental costs of running a business in today's always-connected world - and I'd argue that the larger the brand, the higher the impact will be.

A site that gets visited millions of times per day is going to be able to make the most impact in terms of emissions-savings, and looking at this table by Klatch its key that the Google-owned YouTube tries its best to clean its act up.

I think when big brands and sites take the topic of carbon emissions and environmental concerns seriously, and make real, meaningful changes, and are happy to share what they've done, and how, it will only have a positive knock-on effect on other brands out there. 


To view the full study and raw data, click
here.

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It's all very well launching marketing campaigns that will bring in new customers, but if you don't know the cost to aqcuire a patient, how do you know what is working? And if you need to know what is working, how do you know where to spend for future growth? Put simply, you don't. Understanding your patient acquisition cost (PAC) is the most critical metric for clinics and their marketing agencies to increase their clinic's bottom line. It's common in healthcare marketing : ag encies invest in marketing campaigns without the necessary systems to accurately attribute their success. For instance, adding a chat widget to a site without clearly understanding which chats lead to conversions or labelling all calls from Google ads as 'leads'. This lack of precision can lead to misguided spending and missed opportunities. Identifying the leads that successfully convert into patients is the key to understanding what's truly effective in your marketing strategy. Without this knowledge, your spending may not be directed to the most beneficial areas, leading to wasted resources and a missed chance for sustainable growth. What is patient acquisition cost? PAC stands for Patient Acquisition Cost (PAC), which represents the amount spent on acquiring a new patient for your healthcare practice. You or your marketing agency must be well-informed about these figures to ensure sustainable clinic growth. It serves as the primary metric for evaluating the effectiveness of your marketing spend. The goal is to minimize this cost relative to your customer's lifetime value (CLV). It also serves as the foundation for your clinic's growth, as understanding exactly how much it costs to acquire a patient enables you to plan your clinic's growth effectively. How do you determine patient acquisition cost? It is essential to define the elements that contribute to deciding on PAC. Cost per lead (CPL): The cost to acquire a lead. Patient Conversion Rate (PCR): Your lead-to-sale conversion rate Patient Acquisition Cost (PAC): The cost to acquire a new patient To determine your patient acquisition cost, you use this simple formula: Cost Per Lead / Conversion Rate = Patient Acquisition Cost Clinics that partner with Klatch often experience a cost per lead (CPL) of about £25, resulting in a patient acquisition cost of £35.71 with a 70% lead-to-sale conversion rate. This informs you that if you spend £700 on marketing next month, you'll bring in an average of 20 new patients. If your customer lifetime value is £500, this will result in £10,000 of new business. Future planning and marketing spending becomes much simpler when you know your true PAC and can adjust your marketing spending based on your growth goals. Why is getting an actual patient acquisition cost so difficult for clinics? This all begins with setting up the correct lead attribution. You can only obtain a valid CPL if you track new leads effectively across all routes, including calls, forms and emails. With a valid CPL, it's possible to determine your clinic's PAC. This is the primary reason we have set up our unique lead tracking software : to enable clinics and their marketing agencies to obtain a valid CPL by tracking calls, forms, emails, chat widgets, etc. Once this is in place, you can determine your valid PAC. How can understanding your actual PAC fuel growth? When you understand precisely how much revenue you generate from your marketing spend, your marketing actions become much more accountable. It becomes more of a 'put this much money in' to 'get this much money out' scenario. It's a very nice scenario for a clinic owner and much less arbitrary than most current approaches. On top of that, you can start to decipher channel performance MoM and plan accordingly. Let's say your Google Ads PAC increases 20% to £42 MoM. As a marketing agency or clinic owner, this is extremely powerful as you know exactly where your previous month's inefficiencies lie and can plan accordingly. This ensures that lead figures are much more stable and sustainable over time. At Klatch, we use PAC as our clinic's north star metric, which enables us to understand marketing performance and truly build sustainable clinic growth.
By Charles Howes July 13, 2024
Many clinics come to Klatch because they need to acquire more patients. Acquisition is often called the first stage of a customer's journey, followed by activation, retention, referral, and revenue. These stages are proposed here as subsequent stages of a simplified marketing funnel, sometimes referred to as the AAARR framework in marketing. One of the most immediate and impactful ways to grow your clinic's revenue is to acquire new patients. Building out your clinic's growth process has three phases: High-level strategy Quarterly planning In-quarter execution Stage 1: High-Level Strategy When starting with Klatch, the first and crucial phase is defining your growth model, mapping your customer journey, and identifying your growth channels. By mapping growth metrics to the customer journey and adapting channels and tactics accordingly, clinics can create effective marketing strategies to fuel growth. Klatch's expertise in all growth channels makes us uniquely positioned to leverage our knowledge and focus in the right places to grow your clinic. When looking at acquisition for clinic growth, which is usually the biggest opportunity to grow revenue for clinics, we're focusing on the channels and tactics you use to introduce patients to your service and make them convert: SEO PPC Social Media Website optimisation (CRO)
By Charles Howes March 17, 2024
Chiswick-Physio was founded in 2008 by Nathan Carter, an established and well-respected musculoskeletal physiotherapist with long-standing ties to the local community. Nathan has been based in the Chiswick area since 2002 and has helped countless individuals progress through their recovery back to full health. Chiswick-Physio required an optimised website as they had outgrown their existing website built with Squarespace. Klatch was tasked with managing the website migration progress to ensure an effective foundation for future growth. Below, we run through the steps we performed for their website migration, contributing to 55 new leads from organic search alone in the first full month of their website going live.
By Charles Howes March 13, 2024
In the last ten years, healthcare marketing has undergone several significant changes that have altered its fundamental principles. According to the Journal of Medicine and Life , the dynamic evolution of life has inevitably impacted the healthcare system, making healthcare marketing an essential component of health brands. It is crucial for healthcare companies to adopt effective marketing strategies to ensure continued growth and patient success. Klatch employed an integrated digital marketing strategy that helped a healthcare client expand from one to three practices, resulting in a remarkable 366% growth in a span of just 24 months. In this article, we will outline the exact steps and processes that were taken to achieve this astounding growth. Table of Contents What is an integrated healthcare marketing strategy? What is SEO? What is PPC? What is CRO? Leverage the entirety of the search engine results page (SERP) Lower the barrier to enquiry Showcase authority, credibility and proof Create a problem-focused content strategy Make sure your pages load fast Implement effective tracking across all enquiry routes Tracking marketing return on investment Tracking organic search performance What is an integrated healthcare marketing strategy? An integrated healthcare marketing strategy optimises a healthcare clinic's online presence to get more visibility and leads from search engine users. According to Google Health Vice President David Feinberg , about 7% of Google's daily searches are health-related. With over 70,000 search queries every minute, this translates into over 1 billion daily. Effective digital marketing can help various healthcare providers across the healthcare industry. This includes healthcare professionals from doctors to chiropractors, e-commerce websites, medical software, and pharmacies. But getting more traffic is only half the story. You'll need to ensure that your website performance and conversions are optimised. That's where leveraging SEO, PPC, and CRO comes into play. What is SEO? SEO is about improving your website to rank higher on search engines like Google, making it easier for people to find your site. What is PPC? PPC, or Pay-Per-Click, is an online advertising model where advertisers pay a fee each time their ad is clicked, driving traffic to their website. What is CRO? CRO, or Conversion Rate Optimisations, is improving your website to increase the percentage of visitors who take desired actions, such as submitting a lead or booking a consultation. Leveraging these three pillars of acquisition, SEO, PPC, and CRO can help your site generate cost-effective leads quickly and sustainably, limit costs and drive leads to increase patient numbers. Leverage the entirety of the search engine results page (SERP) Search engine ads: Google Ads and Bing Ads Leveraging search engine ads enables you to tap into high-intent searches immediately. Here are some keyword examples are below: Dentist near me (301,000 searches a month, London, UK). Physical therapy near me (1,300 monthly searches, Los Angeles, California). Sciatica Treatment (27,100 searches a month in Bristol, UK). The increased high-intent traffic also enables you to start looking into CRO improvements through tools like Hotjar. Ensure an effective and holistic local SEO approach Local SEO focuses on a business's online presence to attract more customers from local searches. There are two primary ways to attract high-intent traffic through local searches: Location relevant queries Google My Business profile You can dominate search results and drive traffic by leveraging SEO and Google Ads effectively. Below, you can see how Klatch has utilised all search real estate for their client's benefit. Google Ads Google My Business Location #1 Google My Business Location #2 Organic position #1 
By Charles Howes March 1, 2024
Klatch is excited to announce our partnership with Dr. Voice, the world's leading voice surgeon. Dr. Voice, or Ismail Koçak, has been a voice specialist since 1993, starting his career as a musician and now specialising in professional voice treatment and vocal coaching.
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